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Frequently asked questions
GENERAL FAQ
HOW TO ORDER FAQ
SHIPPING FAQ
Your products will be shipped from the UNITY MY local warehouse located in KEDAH.
SORRY, currently we don't have physical stores. BUT, you can use the "Location" feature on our website to find the nearest vape store to you. Simply enter your location, and you'll be provided with information about the nearest store's opening hours and contact details. Our product is available in their store.
Before the package is shipped, you can contact customer service to help you arrange the cancellation of the order. Once the package is shipped, the order can't be canceled.
You can contact our customer service team via WhatsApp or online chat.
WhatsApp :
Our customer service representatives will respond to your inquiries promptly and provide assistance.
Yes, we accept returns under certain conditions. Please refer to our return policy to understand the conditions and process for returns, and ensure that you follow the instructions for returning items.
Temporary we're only accept for Online Instant Fund Transfer only. After that we will update the Payment gateway to our online store. Payment gateway, including credit/debit cards & online bank transfers.
If you receive faulty items or items that do not match your order, please contact our customer service team immediately. We will provide a satisfactory solution as soon as possible, including returns, exchanges, or refunds.
All products transaction currency will be done in Malaysia Ringgit (MYR)
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